Help Center

After payment, you get an email with your first-access link. There you just create your password and you are in — there is no separate sign-up. If the link expires, the page itself asks for a new one for the same email.

On the sign-in screen, use “Forgot my password” and enter the email you used to buy. If there is an account with it, you get a link to create a new password.

The Home, Lessons and Community tabs only show up when your subscription is up to date. If they are gone, your subscription is suspended or ended: open My subscription to see what happened and how to get back.

In your account menu (your initials, top right) you choose the language and the light or dark theme. The theme is saved to your account.

Whatever the producer offers at checkout: credit card, PIX or Pix Automático. Products with a free trial accept cards only.

The PIX for each renewal arrives by email 3 days before the due date. It also shows up in My subscription, in the “Renewal PIX” card, with the QR code and the copy-and-paste code.

On the first payment, the same QR code asks you to authorize the renewal debits in your bank app. After that, the bank debits automatically on the due date. If a debit does not go through, you get an email and can pay with PIX in My subscription. If the authorization is declined or canceled in the bank app, the next renewals arrive by email, just like regular PIX.

The subscription becomes overdue and access continues for a few days. After the producer’s deadline, access is suspended and, later, the subscription is canceled. The deadlines are shown in My subscription. Paying the open charge restores access.

In My subscription, in the billing history: each paid charge has a “Receipt” link with a version ready to print or save as PDF.

In My subscription, use “Cancel subscription” and confirm in the same card. Canceling turns off the renewal: no new charge is made.

No. You keep access until the end of the period you already paid for, and the date is shown in My subscription. The exception is a subscription suspended for non-payment: then the cancellation takes effect immediately and nothing else is charged.

Yes, as long as the paid period has not ended: use “Reactivate subscription” in My subscription. The renewal is back on and nothing is charged right away.

A renewal stayed unpaid past the producer’s deadline. The suspended-access screen shows what happened. With a PIX subscription, pay there; with a card, contact the producer using the details in My subscription.

In My subscription, in the billing history, the first charge of the subscription shows “Request refund” and the last day to request it. The reason is optional. Then follow its status in “My refund requests”.

The product’s guarantee period, counted from the payment of the first charge, with a minimum of 7 days: for online purchases, the Brazilian Consumer Code (art. 49) guarantees you can withdraw within 7 days without giving a reason. The platform checks the deadline; the billing history shows the last day.

Some producers announce, before purchase, a guarantee longer than the 7 days required by law. In that case, the first charge can have a refund request throughout the announced guarantee.

Not through the platform: refund requests are only for the first charge. For renewals and product or billing cycle changes, contact the producer using the details in My subscription. If you do not want the next renewal, cancel before the due date.

The course producer reviews and decides each request. If they decline it, the reason shows up in “My refund requests” and arrives by email. A declined request does not stop you from requesting again while the deadline is still open.

Once the request is approved, the refund goes through the same payment method, and the charge changes to “Refunded” once it is confirmed — you get an email. On cards, the credit shows on your statement according to your bank’s timeline.

In your account menu, open “Privacy and data” and use “Download my data (JSON)”. The file includes your account, subscriptions, charges, lesson progress, certificates, community activity and privacy requests — never passwords or card details. Up to 5 copies per hour.

In the Privacy Center, under “Make a request”, choose the type (access, correction, deletion, portability, consent withdrawal and the others in art. 18 of the LGPD) and describe what you need. Each request gets a protocol number such as LGPD-2026-000123.

Within 15 days (art. 19 of the LGPD). You get an email when the request is opened and another when it is answered, and you can follow everything in “Your requests”. Each person can have up to 5 open requests at a time.

Yes, with the “Data deletion” type. The MindFlow team reviews the request; some data may be kept when the law requires it, such as tax records of payments, and the answer explains what was done.

When you complete all the lessons of a course that issues certificates, it is issued automatically and shows up in the Certificates tab.

In the Certificates tab, use “Download PDF”. The certificate shows your name, the course, the workload (when provided) and a verification code.

Through the QR code on the PDF, which opens the public verification page with the certificate code. It shows who completed it, the course and the issue date — no sign-in needed.